Reference

Terms & Conditions for Your Account Path

pompa 88 Terms & Conditions set out how you open, use and maintain an account, including phone verification, wallet records and access checks.

Account accessWallet recordsPolicy changesLocal-law checks
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pompa 88 Terms & Conditions for Your Account Path
HELP WITH TERMS

Account Questions and Policy Contact

A clear contact path matters when a policy question affects your account. Use the support contact displayed after login and include your account identifier, the relevant date and any payment reference; this helps us locate the correct Terms & Conditions issue without asking you to repeat the full history. If access is unavailable, use the contact route shown beside the account entry area where available.

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Account access

If phone verification prevents account access, tell us which step stopped and provide the contact detail linked to your account. We can explain whether the issue concerns these Terms & Conditions, a missing detail or a local-law eligibility check.

Wallet status

For DANA, OVO, GoPay or QRIS records, send the payment reference and amount shown in your receipt. Our support route can compare that reference with the account record and explain any status difference under the applicable policy.

Policy requests

You can ask us to clarify a clause, correct an account detail or explain a policy change through the displayed support contact. Include the exact wording you are asking about so our response stays tied to these Terms & Conditions.

RECORD HANDLING

How We Handle Account Policy Records

Our Terms & Conditions work alongside practical account controls rather than replacing them. We use the details needed to verify access, match payment references and answer policy requests, while account security steps…

Data handling

We use account details for access checks, phone verification, payment matching and support responses connected to these Terms & Conditions. Keep your submitted details accurate so a request about DANA, QRIS or account access can be matched to the right record.

Cookies

Cookies can help preserve login continuity and remember policy-page settings on your device. If you clear them, you may need to repeat an account step or accept the page settings again before the same Terms & Conditions tools appear.

Account security

We may ask for phone verification before account access or before discussing a sensitive record. Do not share your password or verification code; those checks help us avoid giving account details to an unverified contact.

Record retention

We keep account and payment references for as long as needed for account administration, policy checks, dispute handling and applicable legal duties. You can contact support to ask what record is held and why it remains connected to your account.

Contact ownership

Use the support contact shown in your signed-in account for requests about your Terms & Conditions, personal details or payment records. Include the account identifier and request type so the response reaches the correct account holder.

Requesting changes

If a name, phone detail or other account entry is wrong, ask for a correction through support. We may request verification before changing it, and we will explain any restriction that comes from local law or these Terms.

Terms & Conditions Questions Answered

The questions below cover the account and policy points you are most likely to check before opening access. Each answer stays focused on our Terms & Conditions, including local eligibility, account verification, payment records, policy updates and requests for help. If your case does not fit these answers, contact us through the support path shown in your account.

They describe how you open and use an account, complete phone verification, maintain accurate details, handle payment references and request support. They also explain policy changes, account protection and access rules. Eligibility depends on local law, so check your local position before continuing.

Access is available only where local law permits and depends on local law in your location. You must provide accurate account details and complete any required phone verification. If an access check stops your account, contact support for an explanation tied to the applicable Terms & Conditions.

Phone verification connects account access to the contact detail you provided and helps us discuss sensitive records with the correct account holder. We may require it before access or before changing account details. Keep your phone contact current and never share a verification code.

DANA and QRIS references may be used to match a payment receipt with your account record. The same approach can apply to OVO, GoPay, bank transfer or virtual account entries. Send the reference and date through support if the displayed status does not match your receipt.

Yes, you can ask support to correct an inaccurate name, phone detail or other account entry. Include your account identifier and describe the correction clearly. We may request verification before making a change, and any legal restriction will be explained under these Terms & Conditions.

We may update the policy when account processes, legal requirements or record handling change. Check this page before continued use and read the effective wording shown with any update. If a clause is unclear, contact support and quote the section you want explained.

Use the support contact shown in your account and ask which account or payment record you want reviewed for retention details. Include the relevant date or reference. We will explain the purpose for keeping it, subject to account security and applicable legal duties.

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